01. ExperiencedSupporting computer users since the advent of the personal computer in 1979.
02. ProfessionalDeveloping the knowledge and skills required to support business IT needs.
03. DRIVENMaximizing the user’s experience and productivity.
The RSETech Philosophy is Simple.A small business shouldn’t have to pay a six-figure salary for the highest level of quality support. First – we believe that every computer network, small or large, has to be designed correctly and regularly monitored and maintained to help the computer users to reach their highest level of productivity. Next – all computers and networks degrade over time. Hardware fails, hard drives get filled up and computers are attacked by viruses and other malware. In addition, operating systems get updates, some that break the computer instead of fixing it, users install programs they shouldn’t or the connection to the Internet is not stable. Without proper maintenance, problems happen more often and their severity increases. These incidents can slow down your computers. Even small delays in a single computer’s response time can adversely impact the user’s productivity and cause lost profits. Now, multiply that loss by the number of computers in your business and by how much each system is used each day. Your losses can grow very quickly. The productivity lost by just one user in a month could exceed the cost of a new computer. While every component in a business network requires periodic preventive maintenance, the amount of time spent on any individual, well maintained component is short. In less than an hour per month for a PC, or a few hours for a server per month, a network can be kept running at its peak efficiency. Well maintained systems also have fewer unexpected failures and small problems are caught before the become big. RSETech becomes your IT department. Depending on the size and complexity of your network, in a few hours per month to a few hours per week, we help keep your business running and you are paying only for the amount of work you require.
Richard S. Edelman
Remote Monitoring and Management - RMM
What is RMM? It is a tool that is used to monitor each computer at your business 24 X 7 and using that information, better manage the state of your computers. By checking a dashboard, RSETech sees the status of the critical and important aspects of each PC and, when needed, issues can be immediately remediated. More details on RMM are below – but first…
Why do you need RMM?
Ask yourself a few questions:
- If you had a nail in your tire, would you like to know before your tire went flat?
- If your credit card information was compromised, would you want to know before someone used that information?
- If an earthquake were coming would you want to know before it hits?
You most likely answered YES to each of these questions. For each situation, there is a solution:
- New cars have tire pressure monitors that will alert you if one tire is losing air before it goes totally flat.
- There are many services that monitor your credit information and alert you if it is compromised.
- New technology exists that monitors ground movement in high risk geological areas and alert you if there is a high chance of a quake.
All three solutions have two words in common – MONITOR and ALERT.
Now – answer this question for your computers: Would you like to know if your computers are at risk for or have an issue that can cause the computer to fail or operate slowly before it affects productivity?
Your answer should be yes – and that is what RMM does.
RMM Vs. Break-Fix
The average computer user works happily day to day never concerned with how their PC is working – until it’s not working. Then they scramble to get it fixed hoping that it won’t take long and that they haven’t lost any valuable data. This is called ‘break-fix’.
The computer breaks, you get it fixed.
Computers don’t suddenly break, they degrade over time. During this time productivity drops and the computer typically slows down. When the computer is monitored using RMM the computer status is always known and when issues start they can be resolved before they are noticed and the computer ‘breaks’.
In addition, computer update availability is monitored and security/performance patches are installed when available.
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